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The process

How we get you back on the road

A simple, transparent process from first call to settled claim — designed to take the stress out of being off your bike.

The Details

Exactly how it works, step by step

The specialists handle the heavy lifting so you don't have to. Here is exactly what happens when you start a claim.

Step 01
Takes 5 minutes

You tell us what happened

Give us a call or fill out our quick online form. We just need the basic details of the crash, where your bike is, and the third party's details if you have them. No complex legal jargon, just a straightforward chat with someone who understands bikes.

What happens next: Specialists assess whether it's a non-fault claim immediately. If it is, they can often approve a replacement bike straight away.

Step 02
Once liability is confirmed

A replacement bike is sorted

Specialists match your damaged bike with a like-for-like replacement arranged through their network. Whether you ride a 125cc commuter, a sports bike, or a fully-loaded adventure tourer, they can often arrange an equivalent machine.

What happens next: You get the keys and get back on the road. You keep this bike until yours is repaired or you receive your settlement.

Step 03
Ongoing

Regulated specialists handle the claim

While you're back riding, regulated specialist solicitors take over. They deal directly with the at-fault driver's insurance company to recover the costs of the replacement bike, repairs to your own bike, damaged gear, and any personal injury compensation.

What happens next: You receive regular updates from your dedicated solicitor. Once the claim is settled, you get your payout and the specialists collect the replacement bike.

Timeline

Timings & Expectations

Every crash is different, but here is a realistic timeline of what to expect when you use our service.

Promptly

Claim Assessed

We review your details, confirm liability, and approve your replacement bike.

Once liability is confirmed

Bike Delivered

Your like-for-like replacement motorcycle arrives at your chosen location.

1-2 weeks

Repairs & Assessment

Your damaged bike is assessed by an independent engineer for repair or write-off valuation.

3-6 months

Claim Settled

Average time for our partner firm to secure your final compensation payout.

Common questions

Questions riders ask

Answers to common queries regarding the claims process.

If the accident wasn't your fault and liability is reasonably clear, our partners aim to arrange an appropriate replacement motorcycle to help keep you mobile.

If your claim is accepted on a No Win, No Fee basis, there are typically no upfront legal costs. The costs for replacement bikes and repairs are generally pursued from the at-fault driver's insurance.

Partner solicitors are experienced in motorcycle claims. They understand the nuances of assessing damage to specialized gear and the specific nature of motorcycle injuries.

You may still be able to claim. In cases of split liability, any final compensation is typically reduced by the percentage you are deemed responsible. Solicitors can review the evidence to advise on liability.

In the UK, the standard time limit is three years from the date of the accident to issue court proceedings for a personal injury claim. Seeking advice early helps ensure evidence can be preserved.

Yes. Claims can encompass property damage, including the cost of replacing your helmet, leathers, and other protective accessories.

Start your enquiry

Crashed your bike? We can connect you with specialists.

If the accident wasn't your fault, join the riders who've been connected to legal partners and explored their options for replacement bikes and compensation.

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No upfront fees. Introductory service.

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